Careers

At AsiaPac, we believe in the constant and continuous strive for improvement amidst global changes in technology. We believe in being prepared for any novel shifts in the world of ICT solutions, and always embrace new talents and the potential contributions in knowledge and expertise they can make to our business.

If you are looking for an exciting and trans-formative career in the world of Information and Communications Technology, and enjoy the challenging nature of our work, kindly email your compelling resume with recent photograph to hr@asiapac.com.sg indicating the following details:

  • Current Salary
  • Expected Salary
  • Availability

An attractive remuneration package commensurate with qualifications and experience will be offered to successful candidates. Only qualified applicants will be considered.

MIS Manager (Infrastructure)
Key Responsibilities
    People Management

  • Manages and supervises the MIS Engineers to handle the SOP of all End User Computing, Infrastructure Services (AD, DNS, DHCP Servers/Virtual Machines, Storage, Backup, Security, Network etc.) and Application systems (Navision, O365, and Cloud systems AWS, Azure, VMWare, BMC Remedy, which AsiaPac utilizes)
  • Ensures development and training of staff on relevant best practices in service management and personal development.
  • Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.
  • MIS Support Management

  • Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
  • Develop and maintain system plan including operational requirements, budget requirements and schedules
  • Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
  • Recommend and implement new technology solutions to improve productivity.
  • Management of any services operational interactions with 3rd parties both internal and external
  • Cross Group Collaboration

  • Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA’s and performance indicators set
  • Work closely with cross-functional teams and vendors to identify opportunity to improve services
  • Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances
Qualifications & Skills
  • Degree or equivalent
  • At least 8 years of IT experience
  • > 5 in Infra management and operations
    > 3 in people management
  • Solid experience in ITIL and Service Management
  • Preferably must have set up a service management function previously for multiple customer environments
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Technical hands on of IT lifecycle management (EUC, DC/Cloud Services)
  • Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
  • Technical hands-on with Windows OS, Servers, Storage, Network, Cloud i.e. AD domain management/modifcations, Certificates management, DNS, VPN, LAN/Wifi configurations, Backup
  • Technical knowledge and hands-on with Applications systems e.g. BMC Remedy, O365, VMware, Navision.
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Readiness to demonstrate a proactive attitude
  • Good to have
    > Multi-customers support in a site or data center experience
    > ITIL Certification
MIS Support Engineer (Apps)
Key Responsibilities
    MIS Support

  • Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
  • Ensure smooth operations, KPI, and customer satisfaction
  • Work closely with other MIS Staff on technical issues and provide the necessary resolutions during service outage (personnel will include external vendors)
  • Engage in and improve the whole lifecycle of services, ensure that all systems are working at optimal levels and proactively assessing and making recommendations for improvement to System/Service Resiliency
  • Be responsible for handling Level 1/2 platform operations support as well as for achieving the key performance matrices within SLA, as per committed
  • Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
  • Recommend and implement new technology solutions to improve productivity.
  • Management of any services operational interactions with 3rd parties both internal and external
  • Cross Group Collaboration

  • Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA’s and performance indicators set
  • Work closely with cross-functional teams and vendors to identify opportunity to improve services
  • Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances
Qualifications & Skills
  • Degree or equivalent
  • At least 5 years of IT experience
    > At least 3 years of experience in Infra management and operations
    > At least 2 years of EUC Support experience
  • Technical understanding of IT lifecycle management (EUC, DC/Cloud Services)
  • Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
  • Technical hands-on with Windows OS, Servers, Storage and Backup, Network, VMWare, Cloud i.e. O365, BMC Remedy, AWS, Azure, Telephony
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Readiness to demonstrate a proactive attitude
MIS EUC Engineer (Infrastructure)
Key Responsibilities
    MIS Support

  • Ensure smooth operations, KPI, and customer satisfaction for EUC Support covering PCs/Laptops, O365 Applications, New Joiner/Leaver, Printer, Office Wifi/LAN, office physical access cards
  • Smart hands for server and network operations for the server room and cloud as needed
  • Maintain Disaster Recovery Plan and related activities like AD admin, O365 Admin, Backup and Recovery
  • Work closely with other MIS Staff on technical issues and provide the necessary resolutions during service outage (personnel will include external vendors)
  • Implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
  • Recommend and implement new technology solutions to improve productivity
  • Management of any services operational interactions with 3rd parties both internal and external
  • Cross Group Collaboration

  • Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA’s and performance indicators set
  • Work closely with cross-functional teams and vendors to identify opportunity to improve services
  • Work closely with cross-functional teams and vendors to identify opportunity to improve services
  • Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances
Qualifications & Skills
  • Degree or equivalent
  • At least 5 years of IT experience
    > At least 3 years of experience in Infra management and operations
    > At least 2 years of EUC Support experience
  • Technical understanding of IT lifecycle management (EUC, Backend Servers, Storage)
  • Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
  • Technical hands-on with Windows OS, Servers, Storage and Backup, Network, VMWare, Cloud i.e. O365, BMC Remedy, AWS, Azure, Telephony
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Readiness to demonstrate a proactive attitude
Cloud Architect
Key Responsibilities
    Cloud Architecture

  • Plan, design, implement and support infrastructure solutions. This includes designing the cloud infrastructure and designing the security architecture e.g. data centers, AWS, Azure, Huawei, Alibaba
  • Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification, and traditional IT cloud solution design for public cloud projects
  • Assist in project delivery from a perspective of architecting, designing and delivering capabilities to the existing environment from infrastructure through to systems and application
  • Provide technical support and advice to customers
  • Keep abreast and insight of competition, competitive issues and products.
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews
  • Cross Group Collaboration

  • Work closely with Sales and Pre-Sales to progress new cloud opportunities i.e. demand analysis, demos, tenders, etc.
  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
  • Support Marketing department for all technical demo and Proof Of Concept (POC) requirements
Qualifications & Skills
  • Degree or other equivalent
  • At least 8 years of IT experience
    > At least 3 years of solution architecture experience
    > At least 5 years of infrastructure implementation/migration/support experience
  • Design, implement and support infrastructure projects
    > Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – AWS, Azure, Huawei, Alibaba
    > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
    > Technical knowledge Linux and Windows Server Operating Systems
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritize and manage multiple tasks
  • Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
  • Excellent verbal, written communication and interpersonal skills with stakeholders at all levels
  • Demonstrate project management experience handling multiple projects simultaneously
  • Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Added advantages
    > Pre-sales experience
    > Application architecture
    > Experience in handling large Enterprise RFQ/RFP and government tender
    > ITIL, AWS/Azure Cloud Certification
Account Manager / Business Development Executive
Key Responsibilities
  • Account Planning & Management
  • Service existing accounts and prospect for new customers via cold calls, face-to-face meetings, conferences, marketing and business networking events
  • Understand & identify customers’ needs through in-depth account planning and profiling on customers’ requirements
  • Work closely with business channel partners, distributors and technical team to deliver technical solutions
  • Ensure orders are properly delivered, received and invoiced
  • Timely follow-up on customers’ requests and sales deliveries
  • Provide regular updates on sales opportunity, pipeline, activities and feedback to the Management
  • Achieve and exceed sales revenue and GP target
  • Ensure all outstanding payments from clients are collected on time
Qualifications & Skills
  • Degree or Diploma with at least 1 year of corporate sales experience in ICT solutions or its related fields
  • Sales-driven and self-motivated
  • Outgoing & pleasant personality
  • Ability to work independently, set priorities, multi-task and meet project timelines
Business Manager (Managed Infrastructure – Systems & Storage)
Key Responsibilities
  • Provide strategic direction to sales team to drive sales
  • Support sales team to achieve sales & product targets
  • Identifies new strategic opportunities for the product and related service
  • Achieve both company and vendor’s target
  • Develop and implement go-to market plan
  • Create and maintain strategic alliances with vendor and channel partners to increase market share
  • Negotiate for competitive pricing, better product rebates, more incentives and marketing funds from vendors
  • Work closely with channel partners to increase market share
  • Manage entire product life cycle from strategic planning to tactical activities
  • Manage the product, pricing and promotional strategy
  • Set and formulate the appropriate margins for product
  • Plan and conduct regular product trainings and updates
  • Map the certification training roadmap for sales, presales, delivery and support engineers
  • Conduct market research to analyse competitors and understand the product/market trends and dynamics
  • Improve company’s branding through product marketing campaigns/webinars
  • Organize and manage events & roadshows
  • Create marketing materials eg. product brochures, EDM, online portals to facilitate sales
  • Track and monitor inventory level
  • Provide accurate forecast to both management
Qualifications & Skills
  • Diploma/Degree in IT
  • 5-8years related working experience in Infocomms industry
  • Good interpersonal, communication and presentation skills
  • Sales driven, resourceful and self-motivated
  • Able to work independently
Service Delivery Manager
Key Responsibilities
  • Manage staff assigned/stationed at the customer sites
  • Implement and manage service delivery management projects and coordinate internal resources (Subject Matter Experts) and internal/external resources to support daily operation and project delivery
  • Act as single point of contact for the quality of service and performance provisioned to the customers; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Maintain high level of customer satisfaction and work with relevant teams to implement service improvement plans, reporting on implementation against agreed Service Improvement Plans (SIPs), and support coordination of proposed actions.
  • Own the ITSM – Incident Management (end to end ownership of tickets, especially major and critical ones), Problem Management, Change Management, Asset Management, Vendor Management, Master Service Agreement and Contract Management, Reporting cadence
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews
  • Cross Group Collaboration

  • Work closely with Sales to a) deepen customer relationships with high level of customer satisfaction b) identify new opportunities
  • Work closely with all technical group/vendors and partners to support daily operations and project delivery
Qualifications & Skills
  • Degree or other equivalent
  • At least 5 years of IT Service Delivery Management experience
    > At least 3 years of user production support
  • Expert in ITSM – Incident Management, Problem Management, Change Management, Asset Management, Vendor Management, Contract Management
    > Understanding of IT Services Offerings
    > Understanding infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
    > Knowledge of IT lifecycle management
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Mature critical situational management skills
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • ITIL Certification will be an added advantage
IT Technician (Inhouse)
Key Responsibilities
  • Perform Technical Helpdesk Support to call in customers for all IT products and services distributed by the company
  • Manages IT Hotline for urgent requests and Helpdesk email for requests for support
  • Assist in Setup of new PCs and Installation of Standard Office Application
  • Troubleshooting of Problems Encountered by End Users
  • Provides level 1 support for IT needs
  • Provide front line support for key field service activities in line with customers’ requirements
  • Update service record into database promptly and accurately
  • Perform Asset Tagging
  • Perform rework on products and deployment when required.
  • Assist in answering to customer enquiry and feedback.
  • To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times.
  • To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
  • Any ad-hoc duties as assigned
Qualifications & Skills
  • Diploma in Computer Science
  • 3 years of working experience
  • Able to Work Independently, Self-motivated and Diligent
  • Willing to learn IT skills, Familiar with Windows Environment.
  • Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
  • Possess Analytical and Problem Solving Abilities
  • Written and spoken Language Proficiency in English is essential
  • Effective communication skills
IT Technician (Onsite)
Key Responsibilities
  • Onsite repair for Notebooks, Personal Computers, Printers and IT related products
  • Support end user onsite and remotely to resolve IT related issues
  • Assist in Setup of new PCs and Installation of Standard Office Application
  • Troubleshooting of Problems Encountered by End Users
  • Provides level 1 support for IT needs
  • Provide front line support for key field service activities in line with customers’ requirements
  • Update service record into database promptly and accurately
  • Perform Asset Tagging
  • Perform rework on products and deployment when required.
  • Assist in answering to customer enquiry and feedback.
  • To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times.
  • To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
  • Any ad-hoc duties as assigned
Qualifications & Skills
  • Diploma in Computer Science
  • 3 years of working experience
  • Able to Work Independently, Self-motivated and Diligent
  • Willing to learn IT skills, Familiar with Windows Environment.
  • Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
  • Possess Analytical and Problem Solving Abilities
  • Written and spoken Language Proficiency in English is essential
  • Effective communication skills
Product Manager / Product Executive
Key Responsibilities
  • Develop product marketing strategies
  • Responsible for product sales and targets
  • Manage the entire product life cycle from strategic planning to tactical activities
  • Work with all departments to achieve sales & marketing objectives
  • Manage pricing, promotional strategies as well as market placement
  • Set & formulate the appropriate margins for all products
  • Maintain & create strategic alliances
  • Identify and develop sales and service opportunities
  • Work partners and customers to increase market share
  • Conduct product training and presentation
  • Organize & manage trade fairs, events & roadshows
  • Create marketing materials to facilitate sales, e.g. marketing collaterals, EDM, online portals
  • Conduct market research and provide analysis to drive sales closure
  • Negotiate for competitive pricing with suppliers
  • Manage inventory and ensure healthy stocks turn.
  • Provide accurate forecast to both management & suppliers
Qualifications & Skills
  • Diploma in business/marketing/communication
  • End-user computing or DaaS Sales or Product Marketing experience (Preferred)
  • 3-5years related working experience
  • Good marketing presentation skills
  • Good interpersonal relation skills
  • Sales driven & self-motivated personality
  • Customer-oriented mindset
  • Able to work independently
Project Manager
Key Responsibilities
  • Develop project plans, goals, and budgets; identify resources needed
  • Develop schedules and methods for measuring results
  • Guide and perform strategic analysis for the project
  • Organise and manage all phases of the project to ensure on-time completion and successful deployment of the system
  • Assemble and coordinate project team members; assign individual responsibilities
  • Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products
  • Plan and oversee the preparation and dissemination of project communications.
Qualifications & Skills
  • Singapore Citizen or Permanent Resident
  • Degree in Computer Science, Information Technology or equivalent
  • Professional qualification in IT Project Management
  • At least 6 years of experience in implementing major IT systems, at least 2 years of which should be in a project management or project leadership role
  • Experience in managing both internal project team and vendors
  • Experience in change management for projects with high user impact is an added advantage
  • Possess excellent communication skills, written and spoken, with the ability to work and communicate with all levels of staff
DaaS Lead
Key Responsibilities
  • Build, lead and manage the DaaS team, strategic planning, staffing, training and budgeting
  • Device As A Service

  • Presales, plan, design, implement, support Device As A Service (DaaS) Lifecycle solutions. This includes designing the devices management (desktops, laptops, tablets, mobile), VDI and associated components to support the platform
  • Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification
  • Implement from a perspective of architecting, designing and delivering capabilities to ensure successful DaaS implementations and deployments for the customers
  • Provide technical support and advice to customers
  • May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L3 incident management
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation
  • Cross Group Collaboration

  • Work closely with Sales to progress new DaaS opportunities i.e. demand analysis, demos, tenders, etc
  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
  • Support sales for all technical demo and Proof Of Concept (POC) requirements
Qualifications & Skills
  • Degree or other equivalent
  • At least 8 years of IT experience
    > At least 5 years of EUC experience
    > At least 5 years of devices implementation/migration/support experience
  • Experience migrating or transforming legacy customer solutions to the DaaS
  • Design, implement and support DaaS solutions and infrastructure projects
  • Technical knowledge of EUC lifecycle management (bare metal to standard operating environment, service desk integration and support of devices for Add, Change
  • Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
  • Technical knowledge Linux and Windows Server Operating Systems
  • Knowledge of Citrix, VMware Workplace One, Microsoft Intune, AutoPilot, JamF would be preferable.
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strategic Business Acumen, and resilience in sales pursuits
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements
  • ITIL Certification and Experience in handling large Enterprise RFQ/RFP and government tender are added advantages
Senior System Engineer (MS Exchange, 0365, Azure, Active Directory)
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, Microsoft Exchange, Office 365, Azure, Active Directory on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
  • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 3 years of project delivery experience
    > At least 2 years of support experience
  • Design, implement and support infrastructure projects
    > Technical knowledge of on-premises (O365, Exchange 2013/2016) and email infrastructure related areas – Exchange cert renewal, CA Setup
    > Technical knowledge infra stack (AAD, Active Directory migration services 2016/2019, Clustering)
  • Hardware experience
    > IBM, Lenovo, HPE, Dell, Huawei
  • Possess strong problem-solving skills and able to prioritize and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Added advantages:
    > Powershell scripting
    > Hyper-V
    > ITIL Certification
    > Microsoft 0365/Azure cloud certification
Senior System Engineer (Unix, Solaris)
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • May need to be Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
  • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
  • Support Marketing department for all technical demo and Proof Of Concept (POC) requirements
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 3 years of project delivery experience
    > At least 2 years of support experience
  • Design, implement and support infrastructure projects
    > Technical knowledge Linux and Unix i.e. Oracle Solaris DR activity (Rsync, DR DB, Failover process) and RHEL environment
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Hardware experience
    > IBM Power 7 & 8, Oracle SPARC, X4710
    > Dell R320, R710-720, M620
    > HPE DL360, 380 G7-G9, 560 G9, BL460 G7-G9, XL450 G9, Apollo 4530
    > Huawei RH2288H V3, Lenovo x3650 M-M5, HX5510-5520, SR650
  • Clustering and HA for above Hardware
    > Power HR, Oracle Solaris, Windows, RHEL, HP
  • Technical knowledge Linux and Windows Server Operating Systems
    > AIX 6 & above (VIOS, LPAR), Oracle Solaris (LDOM, Zone) 8-11
    > MS Windows 2k3-2k16, RHEL 5 -8, HPUX 11.31 (Containers, VPAR, IVM)
  • Management
    > Red Hat Insights & Satellite | VMware vCenter vRealize Ops | vRealize Network Insight | vRealize Log Insight
    > Trend Micro Deep Security Manager | ManageEngine Patch Manager | Zerto Virtual Manager | Nutanix Prism | Lenovo xClarity | HPE Oneview | PagerDuty | Zabbix | NBU Master (RHEL) | NBU Media (Solaris, AIX)
    > IBM HMC
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Added advantages:
    > Experience in handling large Enterprise RFQ/RFP and government tender
    > ITIL Certification
    > Solaris/Redhat certification
System Engineer (Wintel/Unix/Linux)
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • May need to be Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
  • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 2 years of project delivery experience
    > At least 3 years of support experience
  • Design, implement and support infrastructure projects
    > Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – VMWare, Azure, Nutanix, Docker Enterprise, Citrix XenApp, RedHat Ansible Tower
    > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
  • Hardware experience
    > IBM Power 7 & 8, Oracle SPARC, X4710
    > Dell R320, R710-720, M620
    > HPE DL360, 380 G7-G9, 560 G9, BL460 G7-G9, XL450 G9, Apollo 4530
    > Huawei RH2288H V3, Lenovo x3650 M-M5, HX5510-5520, SR650
  • Hardware experience
    > Power HR, Oracle Solaris, Windows, RHEL, HP
  • Technical knowledge Linux and Windows Server Operating Systems
    > AIX 6 & above (VIOS, LPAR), Oracle Solaris (LDOM, Zone) 8-11
    > MS Windows 2k3-2k16, RHEL 5 -8, HPUX 11.31 (Containers, VPAR, IVM)
  • Management
    > Red Hat Insights & Satellite | VMware vCenter vRealize Ops | vRealize Network Insight | vRealize Log Insight
    > Trend Micro Deep Security Manager | ManageEngine Patch Manager | Zerto Virtual Manager | Nutanix Prism | Lenovo xClarity | HPE Oneview | PagerDuty | Zabbix | NBU Master (RHEL) | NBU Media (Solaris, AIX)
    > IBM HMC
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Added advantages:
    > ITIL Certification
    > VMWare/AWS/Azure cloud certification
System Engineer (VMware, Infrastructure)
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • May need to be Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
  • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
  • Support Marketing department for all technical demo and Proof Of Concept (POC) requirements
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 3 years of project delivery experience
    > At least 2 years of support experience
  • Design, implement and support infrastructure projects
    > Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – VMWare, AWS, Azure, Huawei, Alibaba
    > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
    > Technical knowledge Linux and Windows Server Operating Systems
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Added advantages:
    > Technical knowledge of 0365 administration
    > Experience in handling large Enterprise RFQ/RFP and government tender
    > ITIL Certification
    > VMWare/AWS/Azure cloud certification
System Engineer (Storage, Backup)
Key Responsibilities
    Technical Delivery

  • Undertake projects related to IT infrastructure (physical and virtual servers, storage, network, on-premises and cloud) i.e., systems provisioning, installations, configurations as well as monitoring and maintenance.
  • Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
  • Provide technical support and advice to users on systems-related issues or queries
  • Perform systems administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
  • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 2 years of project delivery
    > At least 3 years of support
  • Design, implement and support infrastructure projects
    > Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems – VMware, Azure, Nutanix, Docker Enterprise, Citrix XenApp, RedHat Ansible Tower
    > Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
    > Hardware Experience
    – IBM Power 7 & 8, Oracle SPARC, X4710
    – DELL R320, R710-720, M620
    – HPE DL360, 380 G7-G9, 560 G9, BL460 G7-G9, XL450 G9, Apollo 4530
    – Huawei RH2288H V3, Lenovo x3650 M-M5, HX5510-5520, SR650
    > Technical knowledge Linux and Windows Server Operating Systems
    – AIX 6 & above (VIOS, LPAR)
    – Oracle Solaris (LDOM, Zone) 8-11
    – MS Windows 2k3-2k16
    – RHEL 5 -8
    – HPUX 11.31 (Containers, VPAR, IVM)
    > DR/Backup
    – Zerto, Rubrik, Veritas NBU, HPE ESL, Nutanix DP & Async DR, Hitachi Trucopy
    > SAN
    – Hitachi VSP, HCP; PureStorage m20, x50
    – HPE 5700, 5900; Brocade 5100, 5300
    – Cisco MDS 9710, 9148
    > Knowledge of IT lifecycle management
    > Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Demonstrated project management experience handling multiple projects simultaneously
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • ITIL Certification will be an added advantage.
IT Operations Manager
Key Responsibilities
    People management

  • Manages and supervises the L1 and L2 engineers to handle the SOP of all infra-activities covering End User Computing (PCs/Devices, Peripherals, Passwords, Access/Permissions etc), DC/Cloud Services (Servers/Virtual Machines, Storage, Backup, Security, Network etc)
  • Ensures development and training of staff on relevant best practices in service management and personal development.
  • Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.
  • Support Management

  • Responsible and Accountable for infrastructure and operations management and support SLA and OLA utilizing industry best practices like the Information Technology Infrastructure Library (ITIL).
  • Hands On technical involvement in addressing the support activities
  • Provide and review weekly on call center statistics such as types, subtypes, priority level, volume, status, aging cases, root cause, trending analysis
  • Responsible for the development and maintenance of standardized work practices and processes that support improved SLA and OLA, add-on new services as business grows
  • Leads the development of staff and knowledge base and maintain currency and minimize loss of services
  • Continual Service Improvement

  • Drive initiatives to establish the SOPs, operational service delivery, continuous service improvements such as improved First Call Resolutions, L1 resolvable KPIs, etc
  • Ensure that Service Management framework/architecture/designs, plans, policies, procedures, controls, processes, standards are aligned with the companies plan and strategy
  • Conduct Operational meetings and business reviews with internal and external stakeholders
  • Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
  • Cross group collaboration

  • Work closely with cross-functional teams and vendors to identify opportunity to improve services e.g., proactively engaging on all high priority incidents, identify under-reported issues and flag potential, reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls, conducting period (weekly and monthly) service operation meetings
  • Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances
  • Qualifications & Skills
    • Degree or other equivalent
    • At least 10 years of IT experience
      > At least 5 years of experience in infrastructure and operations handling L1, L2
      > At least 5 years of people management experience
    • Solid experience in ITIL and Service Management
    • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
    • Technical knowledge of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems –
      > VMWare, Azure, Nutanix, Docker Enterprise, Citrix XenApp, RedHat Ansible Tower
    • Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
    • Hardware Experience
      > IBM Power 7 & 8, Oracle SPARC, X4710, DELL R320, R710-720, M620
      > HPE DL360, 380 G7-G9, 560 G9, BL460 G7-G9, XL450 G9, Apollo 4530
      > Huawei RH2288H V3, Lenovo x3650 M-M5, HX5510-5520, SR650
    • Clustering and HA for above Hardware
      > Power HA, Oracle Solaris, Windows, RHEL, HP
    • Technical knowledge Linux and Windows Server Operating Systems
      > AIX 6 & above (VIOS, LPAR), Oracle Solaris (LDOM, Zone) 8-11
      > MS Windows 2k3-2k16, RHEL 5 -8, HPUX 11.31 (Containers, VPAR, IVM)
    • Management
      > Red Hat Insights & Satellite | VMware vCenter vRealize Ops | vRealize Network Insight | vRealize Log Insight | Trend Micro Deep Security Manager
    • > ManageEngine Patch Manager | Zerto Virtual Manager | Nutanix Prism
      > Lenovo xClarity | HPE Oneview | PagerDuty | Zabbix | NBU Master (RHEL) | NBU Media (Solaris, AIX) | IBM HMC

    • Knowledge of IT lifecycle management
    • Knowledge of ITSM – Incident Management, Problem Management, Change Management, Asset Management, Patch Management
    • Good to have multi-customers support in a call centre and ITIL certification
DaaS Engineer (Application Packaging)
Key Responsibilities
  • Help develop a library of scripts to automate cloud and on-premises environments
  • Knowledge of Group Policy / AppLocker scripting / Whitelisting of applications
  • Proficient of Windows 10 / 11, Microsoft 365 Mobility
  • Document and present script designs to supervisors and other members of the team
  • Aid teams with implementing automation scripts that follow the MSI standards
  • Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
  • Deploy, support, and secure endpoint devices in a distributed network
  • Complete projects and other duties as assigned
  • Perform administration/maintenance and works toward continuous optimization of systems performance
  • Passion for problem-solving and analysis
  • Academic or hands-on experience with one or more scripting/programming languages, including but not limited to PowerShell (Silent install commands / MSI switches)
  • May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L3 incident management
  • Understanding of Mobile Device Management deployment
  • Basic troubleshooting knowledge of Windows 10 devices not limited to endpoints
  • Conduct testing of application deployment and testing
Qualifications & Skills
  • Degree or other equivalent
  • At least 3 years of IT experience
    > At least 2 years of EUC experience
    > At least 3 years of devices implementation/migration/support experience
  • Experience migrating or transforming legacy customer solutions to the DaaS
  • Understanding of desktop and server operating systems software, performance and debugging tools and scripting and automation
  • Comprehensive knowledge of UEM, MDM and MAM technologies.
  • Comprehensive knowledge of Windows, MacOS, IOS and Android.
  • Microsoft Domain Management, DHCP, DNS, Active Directory Services (AD).
  • Comprehensive knowledge of desktop packaging, distribution and provisioning technologies.
  • Comprehensive knowledge of end point security, remediation, and imaging.
  • Desktop Virtualization.
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strategic Business Acumen, and resilience in sales pursuits
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements
  • Added Advantages
    > ITIL certification, VMware EUC certifications, Cisco networking certifications, Citrix, MSFT and AWS certification
Support Engineer (EUC) – Network
Key Responsibilities
  • Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin
  • Provide L1 technical support and advice to users on systems-related issues or queries, O365 Services
  • Perform administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays.
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
  • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 5 years of experience
    > At least 3 years of EUC support experience
    > At least 2 years of devices implementation/migration/support experience
  • Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices
  • Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
  • Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
  • Comprehensive knowledge of desktop packaging, distribution and provisioning technologies
  • Comprehensive knowledge of end point security, remediation and imaging
  • Understanding of Cloud – O365 and Device Management tools like Intune, Azure AD, profile setups
  • Basic understanding of network architecture and security, routers, switches, provisioning, firewalls and security
  • Understanding knowledge of network and security
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • ITIL certification will be an added advantage
Senior Support Engineer (EUC) – Network
Key Responsibilities
  • Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin
  • Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services
  • Perform administration/maintenance and works toward continuous optimization of systems performance
  • Standby with on-call availability with varied shifts including nights, weekends and holidays.
  • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
  • Cross Group Collaboration

  • Work closely with all technical group to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed
Qualifications & Skills
  • Diploma/Degree or other equivalent
  • At least 8 years of experience
    > At least 5 years of EUC support experience
    > At least 3 years of devices implementation/migration/support experience
  • Technical knowledge infra stacks i.e. basic networks, security, printers, desktops/laptops/mobile devices
  • Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
  • Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
  • Comprehensive knowledge of desktop packaging, distribution and provisioning technologies
  • Comprehensive knowledge of end point security, remediation and imaging
  • Understanding of Cloud – O365 and Device Management tools like Intune, Azure AD, profile setups
  • Basic understanding of network architecture and security, routers, switches, provisioning, firewalls and security
  • Understanding knowledge of network and security
  • Possess strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong communication skills
    > Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
    > Able to interact with various levels of internal and external stakeholders both in written and verbal forms
  • ITIL certification will be an added advantage
Service Centre Manager
Key Responsibilities
  • Oversees the operation of Service Centre
  • Effectively manages team members, including technicians, to ensure team objectives and goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains work processes and evaluating process efficiency
  • Resolves all customer related problems and improves current processes/protocols to increase productivity and customer’s satisfaction.
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits checks on work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Ensure SLA for services are met.
Qualifications & Skills
  • Degree in Customer Relationship Management/Business/Administration
  • Min 5 years of related experience
  • Previous Service Experience preferred
  • Management Experience is a must
  • Strong Customer-Facing Skills
  • Strong Written and Verbal Communication skills
  • Self-Motivated
  • Analytical & Creative Problem-Solving skills
Delivery Driver
Key Responsibilities
  • To deliver goods & communicate with customer in an efficient & polite manner
  • Good Driving skills
  • Executive daily pre-trip safety inspection of on vehicle
  • Verify & ensure all items to be delivered are in order for delivery
  • Comply with hazardous material regulations & procedures
  • Collected cash & checks as required including delay arrivals and any issue pertaining to that delivery
  • Demonstrated internal & external customer service
  • Abide to all applicable traffic safety rules & company policies/procedures
Qualifications & Skills
  • GCE N or O Level
  • At least 1-2 years related experience
  • Possess Class 3 Driving Licence a must
  • Pleasant personality with good communication skills
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